We provide DOT OSP license in Patna Bihar, also known as Call center license in Patna Bihar. To carry out works of BPO, KPO, Call center, you need to have license from department of telecommunication known as DOT OSP license.

OSP license

Other service providers as per New Telecom Policy, 1999 are those companies that deals in tele-banking, tele-medicine, tele-trading, e-commerce services. As per New Telecom Policy of Government of India, Other Service Providers will be allowed to operate in country to provide non telecom services after taking DOT OSP license from Department of Telecommunication. The telecom commission accord in principle approval to these OSP license holders to operate call center both domestic and international. As per the terms and conditions formulated by the telecom commission in february, 2000, thee application service providers could take telecom resources from only authorised telecom service providers and they can not provide switched telephony.

Registration of OSPs (call centers) and telemarketers is done by the respective Telecom Enforcement, Resource Monitoring (TERM) cells as per location of the OSP/Telemarketing centre.

Documents required to get Call centre license/DOT OSP license

1. Copy of registration certificate and bye laws of company
2. Copy of KYC documents of directors of company
3. Copy of electricity bill and rent agreement
4. Copy of Approved Network Diagram
5. Copy of work order
6. Copy of call centre layout

In today’s interconnected world, seamless communication is vital for the smooth operation of businesses, especially those engaged in providing outsourcing services. The Department of Telecommunications (DoT) in India mandates certain entities, known as Other Service Providers (OSPs), to obtain OSP license to ensure compliance with regulatory norms and safeguard national security interests. In this blog post, we’ll delve into what OSP license entails, its significance for businesses, and the step-by-step process for acquiring it in India.

Chapter 1: Unveiling OSP License

1.1 What is OSP?

Other Service Providers (OSPs) are entities engaged in providing application services, content-based services, or voice-based services, primarily using telecom resources provided by authorized telecom service providers. OSPs play a crucial role in facilitating various outsourcing activities, including call centers, business process outsourcing (BPO), and software development.

1.2 Significance of OSP License: Obtaining OSP license is mandatory for entities engaged in offering outsourcing services in India. It ensures compliance with regulatory requirements, promotes transparency in operations, and enables effective monitoring of communication activities to safeguard national security interests.

Chapter 2: Types of OSP License

2.1 International OSP (IOSP): International OSP license is required for entities providing outsourcing services to clients located outside India. It allows them to establish connectivity with international telecom networks and offer services such as call center operations, technical support, and back-office processing to global clients.

2.2 Domestic OSP (DOSP): Domestic OSP license is applicable to entities offering outsourcing services within India. It enables them to utilize domestic telecom infrastructure for providing services such as customer support, telemarketing, data entry, and software development to domestic clients.

Chapter 3: Process of Obtaining OSP License

3.1 Preparing for Application:

3.1.1 Eligibility Check: Determine the eligibility criteria for obtaining OSP license, including the nature of services offered, organizational structure, and compliance with telecom and data privacy regulations.

3.1.2 Infrastructure Setup: Ensure that the necessary infrastructure, including office premises, telecom equipment, and IT systems, is in place to support the proposed outsourcing activities.

3.2 Application Submission:

3.2.1 Document Compilation: Gather the required documents, including the application form, incorporation documents, address proof, network diagram, security clearance certificate, and undertaking of compliance with OSP guidelines.

3.2.2 Online Application: Submit the completed application form along with the requisite documents through the OSP registration portal of the Department of Telecommunications (DoT).

3.3 Processing and Approval:

3.3.1 Application Scrutiny: The DoT scrutinizes the application to verify the accuracy and completeness of the information provided, including the nature of services, network architecture, security measures, and compliance with OSP guidelines.

3.3.2 Security Clearance: Entities seeking OSP license are required to obtain security clearance from the Ministry of Home Affairs (MHA) to ensure that their operations do not pose any threat to national security.

3.3.3 Fee Payment: Pay the prescribed fee for OSP license processing and approval through the designated payment gateway.

3.3.4 Issuance of OSP License: Upon satisfactory verification and clearance, the DoT issues the OSP license to the applicant, enabling them to commence outsourcing operations in compliance with regulatory norms.

Chapter 4: Post-License Compliance and Reporting

4.1 Compliance with OSP Guidelines: Registered OSPs are required to adhere to the OSP guidelines issued by the Department of Telecommunications (DoT), which govern various aspects of their operations, including connectivity, data privacy, call recording, and security measures.

4.2 Annual Reporting: OSPs are obligated to submit annual compliance reports to the DoT, providing details of their operations, network infrastructure, client base, and adherence to regulatory requirements.

Chapter 5: Conclusion

In conclusion, obtaining OSP license is a prerequisite for entities engaged in providing outsourcing services in India. It ensures compliance with regulatory norms, promotes transparency in communication activities, and safeguards national security interests. By following the prescribed process for OSP license acquisition and adhering to the OSP guidelines, businesses can establish a robust framework for offering outsourcing services while maintaining the integrity and security of telecom networks. As India continues to emerge as a global hub for outsourcing, OSP license serves as a key enabler for businesses seeking to capitalize on the opportunities in the outsourcing industry while upholding regulatory compliance and national security imperatives.